Municipal Intelligence

App Support

Support for authorized staff using the Municipal Intelligence iOS app, including Lago Vista preview and managed ANO workflows.

Email Support

Send app support requests to [email protected]. Include tenant, device, screen, and issue details.

For urgent access, notification, or municipal workflow issues, include "Urgent Municipal Intelligence" in the email subject.

MSR Research reviews critical managed ANO issues directly.

Email-code login, authorized staff access, tenant assignment, and account/session issues.

Questions about LaVerne Staff responses, request status, routing, or supervised agent handoff.

Calendar items, grants, reader research, maps, documents, approvals, and work queue visibility.

AI policy context, escalation expectations, staff-safe use, and customer governance boundaries.

Your name and municipal email address.
The tenant or organization you are trying to access, such as Lago Vista.
The device type, iOS version, and approximate time of the issue.
A short description of the screen, request, or notification involved.
Screenshots when helpful, excluding sensitive resident or protected information.

Review how the Municipal Intelligence app handles account, staff activity, push notification, and support information.

For partnership, sales, or non-app inquiries, use the main MSR Research contact page.