Privacy Policy

Overview

MSR Research ("we," "us," or "our") operates msrresearch.com and the MSR Research mobile application. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

Information We Collect

• Account information: email address and name when you create an account or subscribe
• Payment information: processed securely by Stripe — we never store card numbers
• Usage data: pages viewed, reports read, and features used within the platform
• Device information: device type, OS version, and app version for the iOS app
• Communications: emails you send to us or messages submitted through the platform

How We Use Your Information

• Deliver research reports, intelligence products, and subscription content
• Process payments and manage your subscription
• Send product updates, delivery confirmations, and service notifications
• Improve our AI agents, research pipelines, and platform features
• Respond to support requests and inquiries

Third-Party Services

We use the following third-party services to operate our platform:

• Supabase — database and authentication (data stored in US-based servers)
• Stripe — payment processing (subject to Stripe's privacy policy)
• SendGrid — email delivery of reports and notifications
• Anthropic Claude API — AI content generation powering our research agents
• Zoho Mail — operational email communication

Each third-party provider has its own privacy policy governing their use of your data.

Data Retention

We retain your account information for as long as your account is active. Subscription and payment records are retained as required by law. You may request deletion of your account and associated data at any time by contacting us.

Your Rights

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Opt out of marketing emails at any time via the unsubscribe link

Cookies

We use session cookies to maintain authentication state. We do not use third-party tracking cookies or sell your data to advertisers.

Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us.

Changes to This Policy

We may update this policy from time to time. We will notify active subscribers of material changes via email. Continued use of the platform after changes constitutes acceptance of the updated policy.

Contact

For privacy-related questions or requests, contact us at: [email protected]

MSR Research · Austin, TX